Shipping policy

Shipping Policy

Welcome to Orelia Pure!

Our goal is to deliver beauty products reliably, securely, and efficiently throughout the United Kingdom.

This Shipping Policy has been prepared in accordance with applicable UK consumer protection and e-commerce regulations.

Please note: Orelia Pure is registered in the United Kingdom and operates under UK law.

1. Shipping Destinations

We currently ship across the United Kingdom and to selected international destinations within our supported delivery network.

2. Shipping Costs

Standard Shipping: FREE

Return shipping costs are always the responsibility of the customer.

3. Delivery Times

Estimated standard delivery time: 8–13 business days

Delays may occasionally occur during:

Peak seasons
Public holidays
Severe weather conditions
Customs inspections
Carrier backlogs
Other unforeseen circumstances

Orelia Pure cannot be held responsible for delays caused by external shipping providers or factors outside our control.

4. Order Processing Time

Orders are processed: Monday – Friday, excluding public holidays.

Standard processing time: 1–3 business days.

Orders placed on Saturdays will be processed on Monday.

No orders are processed on Sundays or public holidays.

Once your order has been dispatched, you will receive a confirmation email including your tracking number.

5. Order Tracking

After shipment, an email containing your tracking number will automatically be sent.

Please note: Tracking updates may take 2–5 business days to become visible while the parcel moves through international sorting and logistics centers.

6. Shipping Partners

We work exclusively with trusted shipping partners to ensure fast and secure delivery.

Our shipping partners are known for:

Careful parcel handling
Reliable tracking services
Timely deliveries

Delivery partners may include Royal Mail, Evri, DHL, and other reputable courier services.

7. Failed Deliveries & Incorrect Addresses

Please ensure your shipping address is entered correctly during checkout.

If a parcel is returned due to:

Incorrect address details
Failure to collect the parcel on time

The following charges may apply:

Actual outbound shipping costs
Return shipping costs
Administrative fee of £10

These fees must be paid before reshipment can be arranged.

8. Damaged or Lost Parcels

If your order arrives damaged or has not been delivered within the estimated timeframe, please contact our support team immediately:

Email: support@oreliapure.com

Please include:

Your order number
Description of the issue
Photos of damage, if applicable

Our support team will review your case and may:

Arrange a replacement shipment
Offer a refund if reshipment is not possible

Important: We are not liable for parcels lost or stolen due to specific delivery instructions provided directly to the courier by the customer.

9. Right of Withdrawal & Complaints

Under UK consumer law, customers have the right to cancel their purchase within 14 days after receiving their order.

Please note: For hygiene and health protection reasons, opened or unsealed products cannot be returned once the seal has been broken.

Examples include:

Creams
Oils
Cosmetic products
Beauty tools with broken hygiene seals

Customers are responsible for all return shipping costs.

If you received a defective product, damaged item, or incorrect order, please contact our support team within 14 days at:

Email: support@oreliapure.com

We will investigate your case and may provide a replacement, refund, or store credit where applicable.

10. Policy Updates

Orelia Pure reserves the right to modify or update this Shipping Policy at any time.

Any changes will be published on this page and take effect immediately upon publication.

11. Contact Information

For questions or concerns regarding this Shipping Policy, please contact:

Orelia Pure Customer Support
Email: support@oreliapure.com

Business Information

Company Name: TERAMINDS LTD
Company Registration Number: 16900658
Registered Address:
61 Bridge Street
Kington, Herefordshire
HR5 3DJ
United Kingdom

Contact Us

Email: support@oreliapure.com
Business Hours: Monday – Friday | 08:00 – 20:00